Data Processing Agreement & Approved Subprocessors

If you require a Data Processing Agreement, please email [email protected] or chat with us using our support messenger.

As of February 2024, the Data Processor has authorized the use of the following subprocessors:

OpinionX Limited
1. Location: the Republic of Ireland
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To develop and maintain the Services, including OpinionX’s web platform, create analytical reports, and to provide various business and operational services, including sales, marketing, business enhancement, bookkeeping as well as customer and other support services.
Microsoft
1. Microsoft Azure
  1. Location: the Republic of Ireland
  2. Contact person’s name, position and contact details: N/A
  3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To manage our application database.
2. Microsoft Clarity
  1. Location: the Republic of Ireland
  2. Contact person’s name, position and contact details: N/A
  3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To provide behavioral analytics and insights into product usage.
MongoDB
1. Location: the Republic of Ireland
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To provide managed database services for data storage, retrieval, and processing.
Google Analytics
1. Location: the Republic of Ireland
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To provide analytical reports of the OpinionX website and the Services.
Customer.io (Peaberry Software Inc)
1. Location: United States
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To facilitate email communications with service users.
Substack
1. Location: United States
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): To facilitate email marketing.
Stripe
1. Location: the Republic of Ireland
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To create and manage invoices and (recurring) payments.
Intercom
1. Location: the Republic of Ireland
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To provide support services to users.
Sentry (Functional Software, Inc)
1. Location: United States
2. Contact person’s name, position and contact details: N/A
3. Description of the processing (including a clear delimitation of responsibilities in case several sub-processors are authorized): To monitor and track users for the identification and the solving of errors in our application.

Data Collection and Management