Pricing FAQs
How much does OpinionX cost?
You can find the current version of our pricing here, along with a detailed breakdown of the features available on each plan here.
Can I use OpinionX for free forever?
Absolutely! There is no time limit on the Free tier.
Can I pay monthly? Are there non-subscription options?
No, OpinionX doesn't offer monthly subscriptions. View our current plans here.
Is there a per-seat cost to add collaborators?
Your workspace includes unlimited teammate seats and every teammate you invite can create their own OpinionX surveys within your workspace for no extra cost.
Can I get a free trial of a paid tier?
OpinionX has a free tier that offers everyone a trial of our features. If you need access to a specific feature before upgrading, send us a message via the in-product live chat or email [email protected] with more information.
Do you facilitate procurement processes and data security / privacy reviews?
Your procurement team should contact [email protected] to initiate a data privacy or security review. Procurement infosec reviews are only available for the Accelerate only available if procuring the Accelerate tier).
How do refunds work?
OpinionX subscriptions are non-refundable. We do not issue refunds or prorate charges for subscriptions not canceled before renewal; the subscription remains active until the end of the current billing cycle. You may manage your subscription, including canceling auto-renewal to avoid future charges, at any time from the Billing Details section of your OpinionX account settings.
Yearly subscribers receive a reminder email 7 days before renewal which includes a link to alter or cancel their plan. OpinionX automatically sends an invoice to your billing email address after every subscription renewal payment, which ensures you are reminded of your ongoing contract.
Because OpinionX's free plan provides access to core product functionality prior to any upgrade, paid subscriptions represent a voluntary expansion of limits rather than a first introduction to the service. Accordingly, refund requests citing unmet product expectations will not be considered.
If you believe your upgrade was accidental, you may contact [email protected] within 72 hours of upgrading with a genuine explanation to request a refund, considered at our sole discretion. Refund requests will not be considered where the account has made material use of premium features during the subscription period, including but not limited to collecting responses beyond free-tier limits. Initiating a chargeback or payment dispute does not override this policy. Accounts subject to a chargeback may be suspended pending resolution.
This is outlined in OpinionX’s terms of use under section 3d titled 'refunds', which customers agree to when purchasing any goods or services from OpinionX.