Can I use OpinionX for free forever?

Absolutely! There is no time limit on the Free tier.

Can any teammate in my workspace create new surveys? Is there a per seat cost?

Invite unlimited teammates to join your shared workspace. Every teammate can create new surveys at no extra cost. Teammates automatically become a Viewer on all surveys in the workspace and you can decide on a survey-by-survey basis who should be an Editor.

Is there a monthly subscription option?

Yes. You can choose to pay monthly or yearly for any of our subscription plans. Yearly plans offer discounts of up to 75%.

Can I pay per survey instead of monthly/yearly?

Yes. You can pay for one survey on the Analyze tier rather than enter into a recurring subscription, if you'd like. More info on one-time surveys here.

Can I get a free trial of a paid tier?

You can test all the premium features using our "Sample Surveys" that are available to all users of OpinionX, regardless of their tier.

Can I download my data before I cancel my subscription?

Yep! You can export your data from the results page of any survey before your account is downgraded at the end of your subscription period.

What's the difference between ‘Editors’ and 'Viewers'?

Editors can edit your survey setup, alter data on your results page, and change survey settings. Viewers can see your survey results page but are not able to edit any data. Additionally, you can use the Guest Link to share access to your results page, like a Viewer, expect they don't need an OpinionX account. More info on survey roles here.

Do you facilitate procurement processes and data security / privacy reviews?
Your procurement team should contact [email protected] to initiate a data privacy or security review (only available if procuring the Accelerate tier).

How do refunds work?

Our refund policy is simple; if you believe you've made a mistake signing up for a paid OpinionX subscription, contact us at [email protected]. We'll refund you the full amount (not prorated) if you downgrade your subscription within 72 hours of signing up for monthly billing, or within 30 days of signing up for annual billing. And if for any reason you're unhappy with OpinionX, please let us know at [email protected] — we'd love to hear your feedback and will be happy to work with you to create the best experience possible.

What if I live in a region with a mandatory refund policy?

If you live in the European Union, United Kingdom, or another region with a mandatory refund policy, you may be eligible for a monthly subscription refund past 72 hours. For example, customers in the European Union can receive a full refund for a monthly subscription within 14 days of purchase, rather than 72 hours. To request a refund, please send us a message or email [email protected]. If you live in a region with a mandatory refund policy, please let us know and we'll be happy to assist you.