➡️ Available on OpinionX's Accelerate and Advanced pricing plans
Customer support live chats are ideal for reporting product bugs or glitchy buttons, but when you need hands-on assistance with your research, that's when it's time to crack out the experienced help!
That's why we give all premium customers prepaid consulting hours with research experts for survey setup support, analysis assistance, or big-picture project planning.
Here's a breakdown of the Expert Assistance credits available on each pricing plan:
Free Plan | Analyze Tier | Accelerate Tier | Advanced Tier |
0 hours | 0 hours | 6 prepaid hours | Up to 100 hours |
How can I use my Expert Assistance credits?
On your workspace homepage, click the Expert Assistance sidebar option. Here you'll see how many credits you've got remaining this year. If you still have credits available, you'll see a menu for booking a call with a research expert. If you don't have any credits, you'll see information about how to add more credits to your workspace:
Quick Fire Facts:
Credits are applied to your workspace automatically on subscription renewal.
Not available for pay-per-survey customers without an active subscription.
Unlock more credits by upgrading to a higher subscription tier.
Contact sales to request additional credits once you've used yours.
Your credits refill whenever your yearly subscription is renewed.
Credits are available to anyone in the team workspace to avail of.